HMRC debt-collecting firm Concentrix contract cancelled

Confusion and fear are unacceptable tactics, especially when they are targeted at some of the most vulnerable in Bolton, but this is exactly what HMRC employed through their American debt-collecting firm, Concentrix.

HMRC failure: Image credit  Peter Dazeley /

I have received numerous complaints over the past three months, and the number has increased enormously this week since the issue was raised on the Victoria Derbyshire show.

Amongst those who contacted my office, there were single mothers struggling to feed their children, students who might not now be able to start university this year because their student finance applications were rejected through Concentrix’s mistakes, and others who have their tax credits delayed or stopped, whilst facing accusations of fraud, causing undue stress and financial difficulties.

After many months of warning ministers of these appalling intimidation tactics targeting the most vulnerable, I am gratified to see today that Concentrix have lost their contact with the Government.

My team and I will continue to work hard to resolve constituents’ cases.  If you or anyone you know is experiencing problems with their tax credits, please encourage them to contact me, or their own MP via, which will ensure that their enquiry reaches the correct MP.



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