Useful Contacts

Bolton Council

  • General number – 01204 333333
  • Out of hours emergencies – 01204 336900

Social care out of hours emergencies

Housing Options and Advice: https://www.bolton.gov.uk/housing-options-advice

Report Problems with Roads in Bolton

https://www.bolton.gov.uk/report-street-problem

  • Abandoned vehicles
  • Blocked grids, drains and gullies
  • Damaged street furniture
  • Flytipping
  • Graffiti
  • Obstructions on the road or pavement
  • Potholes
  • road and pavement problems
  • Road spillage
  • Street lights

NHS 111

Health advice and reassurance. 111 is free from landlines and mobiles.

Greater Manchester Urgent Dental Care Service

If you are registered with a dentist, please contact them first.  If your dental surgery is closed or you are not registered with a dentist, please ring: 0333 332 3800 between 8am and 10pm any day of the week.

To find a dental practice, go to nhs.uk/service-search/find-a-dentist

Samaritans Bolton

https://www.samaritans.org/branches/bolton-samaritans
If something’s troubling you, get in touch.  Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

  • Telephone: 116 123 (this number is free to call and will not show on your phone bill)
  • email: jo@samaritans.org
  • Visit our branch: Samaritans Bolton, 16 Bark Street East, Bolton, BL1 2BQ – see the website for opening hours

Childline (for under 19s)

  • Telephone: 0800 1111 – available 24 hours a day, this number is free and will not show on a phone bill

Papyrus – Prevention of Young Suicide

There is a guide to supporting children in relation to self-harm and suicide here: https://www.papyrus-uk.org/wp-content/uploads/2020/08/Supporting-Your-Child-A-Guide-for-Parents.pdf

They have a telephone helpline for teenagers and young adults who are feeling suicidal – 0800 068 41 41

MIND

Bolton Listening Lounge

https://www.boltonlisteninglounge.org.uk/

‘Crisis Cafes’ or ‘Listening Lounges’ are community spaces where anyone over the age of 18 can speak in confidence with trained mental health workers about anything that is bothering them, in a safe, comfortable environment.  They are operated by community and social enterprise partners, with support from Greater Manchester Mental Health NHS Foundation Trust.

Bolton Listening Lounge, YMCA Bolton, 125 Deansgate, Bolton, BL1 1HA

Open: Monday to Sunday, 3pm to 10pm

Contact: Please call 01204 917 739 ahead of your visit, or email boltonll@family-action.org.uk or visit the Bolton Listening Lounge website

Greater Manchester Mental Health Helpline

Open all day and all night, every day of the year

Bolton, Salford and Trafford Mental Health Crisis Line

  • 01204 483 071

Teen Mental Health – A Guide for Parents

National Domestic Abuse Helpline (women only)

Men’s Advice Line for Domestic Abuse

A confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

CALM – The Campaign Against Living Miserably

(CALM) is an award-winning charity dedicated to preventing male suicide, the single biggest killer of men under the age of 45 in the UK.

Citizens’ Advice

Impartial advice on rights and responsibilities across the UK.

Bolton University Legal Advice Centre

The University Of Bolton Legal Advice Clinic Is A Free Public Advice Service, Staffed By Law Students Working Under The Supervision Of Experienced Legal Practitioners
The centre is based within the Institute of Management building in the centre of Bolton and provides advice and support to members of the public on a wide range of legal issues.

https://www.bolton.ac.uk/more/legal-advice-centre/

StreetSupport – emergency homelessness support

https://streetsupport.net/bolton/advice/

If you are homeless, or under threat of eviction or homelessness, please go to the StreetSupport website for advice and contact details of organisations which can help.

Shelter

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services.

Streetlink – assistance for rough sleepers

Age UK

Age UK can help with: Benefit queries and other money matters, Health and social care issues, Housing and transport queries, Filling in forms – by appointment, Understanding documents, and much more.  Information and advice is free, private and confidential and if we can’t help, we can put you in touch with people who can.

Age UK has a Benefit Eligibility Calculator here: https://www.ageuk.org.uk/information-advice/money-legal/benefits-entitlements/benefits-calculator/

The Silver Line – help for older people

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

  • Telephone: 0800 4 70 80 90

Anxiety UK

Refugee Action Manchester

Refugee Action offers support, guidance and advice to asylum seekers in the UK. They can also offer advice on resettlement, accommodation and financial support.

  • https://www.refugee-action.org.uk/our-services/0808 8000 630 for general information, Monday – Friday 8:30am – 5:30pm
  • 0808 8000 631 for the advice line, including support for finding accommodation, Monday – Friday 8:30am- 5:30pm
  • 07810 637464 for volunteer mentoring for asylum seekers in the Manchester area
  • 0161 831 5448 for justice advice for asylum seekers in the Manchester area

Childline 

Support for those under 19.

  • Telephone: 0800 1111  – this service will not show on your phone bill.

Mhist Bolton

This charity provides support groups, therapies and mindfulness sessions for those suffering from a range of psychological conditions. Please note that this is not an emergency service.

  • Contact Mhist on 01204 537 897

Glide

https://glidegroup.co.uk/remote-working-a-practical-safety-guide-for-businesses#mental

Mental Health Awareness for Remote Workers: Practical Guide for Businesses” – it focuses on the impact of remote work to employee well-being and shares useful information such as:

  • The biggest struggles of remote workers: a 2019 study found that 22% can’t unplug after work, 19% feel lonely, and 8% can’t stay motivated. Blurred boundaries between work and home life and lack of collaboration are also key problems influencing well-being.
  • The importance of creating ‘culture’ in remote teams: how it makes a huge difference to employee happiness and how to build trust and a healthy work environment.
  • What employers and managers can do to look after mental well-being and recognising mental health struggles amongst remote staff and colleagues.

Bolton Advice Centre

For advice on Benefits, Housing, Debt, Welfare, Legal, Immigration, Disability and Wellbeing

Bolton Welfare Rights Service 

For advice on benefit claims, appeals and assessments.

Salford Unemployed & Community Resource Centre

https://www.salforducrc.co.uk/

Salford Unemployed and Community Resource Centre was established in 1980, and works by campaigning, supporting, advising and representing unemployed and employed people. Working with some of the most vulnerable people in society, the Centre is regarded locally as the fourth emergency service.

It also offers a range of support services for our community, including older people, people with disabilities, unemployed people and workers who are facing difficulties. These include educational facilities, advice & representation for people facing problems in a wide range of fields.

The Closing The Gap Project assists people with debt management, benefits information, basic literacy, numeracy skills and IT, confidence building, healthy living and CV writing.

They also run Salford Prison Project which supports ex-offenders.

Helping Hand

https://www.greatermanchester-ca.gov.uk/what-we-do/helping-hand

This is a page from the Greater Manchester Combined Authority which details how to get help with the following issues:

  • Energy and Bills
  • Food
  • Mental Health
  • Warm Spaces
  • Childcare
  • Housing
  • Money
  • Older People
  • Home Safety
  • Getting Online
  • Staying Connected
  • Health and Hygiene
  • Staying Active
  • Jobs
  • Pension
  • Travel

 

Greater Manchester Immigration Aid Unit (GMIAU)

https://gmiau.org/

Regulated by the OISC, GMIAU’s mission to provide high-quality legal representation, support and hope to people experiencing immigration injustice.

Activities:

  • They provide legal immigration advice and representation to people in North West England.
  • They provide additional support services to people at risk of homelessness and destitution, and to unaccompanied children and young people.
  • They work in collaboration with others to influence local and national policies on immigration.
  • They provide training to increase understanding of the immigration system and its impact on people in the North West and nationally.

There are a lot of very useful factsheets and advice notes on their website

Bolton Macmillan Benefits Adviser

This organisation provides help with checking you are receiving the correct income – Applying for social security benefits & tax credits – Appealing against benefit decisions – Issues with your benefit claims such as overpayments – Health costs, such as prescriptions and travel to hospital – Accessing charitable grants – Applying for housing and council tax benefit – Help with means tested and non means tested benefits e.g Benefits for carers and disability benefits – Help to complete forms and apply for benefits – Advise on arrears which may have accrued for rent, council tax, fuel etc – Explain statutory sick pay and employment pay entitlements – Make referrals for independent financial advice – Help with Blue Badge applications

Beat Eating Disorders:

Beat provides helplines for adults and young people offering support and information about eating disorders. These helplines are free to call from all phones.

Anorexia & Bulimia Care

ABC provide on-going care, emotional support and practical guidance for anyone affected by eating disorders, those struggling personally and parents, families and friends.

  • Helpline: 03000 11 12 13
  • www.anorexiabulimiacare.org.uk/

Students Against Depression

A website for students who are depressed, have a low mood or are having suicidal thoughts. Bullying UK is a website for both children and adults affected by bullying

The Sanctuary

helps people who are struggling to cope – experiencing depression, anxiety, panic attacks or in crisis.  You can call them between 8pm and 6am every night.

  • Tel: 0300 003 7029

Trainline

https://www.thetrainline.com/

Trainline is a one-stop-shop for train and coach travel.  Every day, they gather routes, prices, and travel times from over 270 rail and coach operators in 40 countries, so that everyone can buy tickets quickly and save time, effort, and money.

BBC Actionline

https://www.bbc.co.uk/actionline/

BBC Actionline contains lots of links to organisation who can help if you have been affected by any of the following issues:

  • Suicide/Feelings of despair
  • Sexual abuse/violence, child sexual abuse
  • Mental health and self-harm
  • Hardship, debt and homelessness
  • Domestic abuse
  • Addiction
  • Bereavement and end of life care
  • Cancer
  • Child abuse
  • Fraud
  • HIV / AIDS
  • Human Trafficking & Modern-Day Slavery
  • Mental health in agriculture
  • The Troubles
  • Victims of crime, harassment and stalking
  • Addiction
  • ADHD
  • Adoption
  • Autism
  • Bereavement and end of life care
  • Blood, tissue & organ donation
  • Body image & cyber bullying
  • Bullying
  • Cancer
  • Carers
  • Carers of children with life-limiting conditions
  • Chest, heart and stroke
  • Children and young people in care or leaving care
  • Covid-19 support
  • Dementia / Alzheimer’s
  • Diabetes
  • Eating disorders
  • Elderly care
  • Epilepsy
  • FGM
  • Forced marriage and honour violence
  • Fraud
  • Hardship, debt and homelessness
  • HIV / AIDS
  • Human trafficking and modern slavery
  • LGBT
  • Mental health & self-harm
  • Missing persons
  • Motor Neurone Disease (MND)
  • Multiple Sclerosis
  • Obsessive Compulsive Disorder (OCD)
  • Parkinson’s Disease
  • Pregnancy related issues
  • Racism and racist hate crime
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