Bolton Council

  • General number – 01204 333333
  • Out of hours emergencies – 01204 336900

Social care out of hours emergencies

NHS 111

Health advice and reassurance. 111 is free from landlines and mobiles.

Samaritans Bolton
If something’s troubling you, get in touch.  Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

  • Telephone: 116 123 (this number is free to call and will not show on your phone bill)
  • email:
  • Visit our branch: Samaritans Bolton, 16 Bark Street East, Bolton, BL1 2BQ – see the website for opening hours

Childline (for under 19s)

  • Telephone: 0800 1111 – available 24 hours a day, this number is free and will not show on a phone bill


Greater Manchester Mental Health Helpline

Open all day and all night, every day of the year

Bolton, Salford and Trafford Mental Health Crisis Line

  • 01204 483 071

National Domestic Abuse Helpline (women only)

Men’s Advice Line for Domestic Abuse

A confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

CALM – The Campaign Against Living Miserably

(CALM) is an award-winning charity dedicated to preventing male suicide, the single biggest killer of men under the age of 45 in the UK.

Citizens’ Advice

Impartial advice on rights and responsibilities across the UK.


Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services.

Streetlink – assistance for rough sleepers

Age UK

Age UK can help with: Benefit queries and other money matters, Health and social care issues, Housing and transport queries, Filling in forms – by appointment, Understanding documents, and much more.  Information and advice is free, private and confidential and if we can’t help, we can put you in touch with people who can.

The Silver Line – help for older people

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

  • Telephone: 0800 4 70 80 90

Anxiety UK

Refugee Action Manchester

Refugee Action offers support, guidance and advice to asylum seekers in the UK. They can also offer advice on resettlement, accommodation and financial support.

  • 8000 630 for general information, Monday – Friday 8:30am – 5:30pm
  • 0808 8000 631 for the advice line, including support for finding accommodation, Monday – Friday 8:30am- 5:30pm
  • 07810 637464 for volunteer mentoring for asylum seekers in the Manchester area
  • 0161 831 5448 for justice advice for asylum seekers in the Manchester area


Support for those under 19.

  • Telephone: 0800 1111  – this service will not show on your phone bill.

Mhist Bolton

This charity provides support groups, therapies and mindfulness sessions for those suffering from a range of psychological conditions. Please note that this is not an emergency service.

  • Contact Mhist on 01204 537 897


Mental Health Awareness for Remote Workers: Practical Guide for Businesses” – it focuses on the impact of remote work to employee well-being and shares useful information such as:

  • The biggest struggles of remote workers: a 2019 study found that 22% can’t unplug after work, 19% feel lonely, and 8% can’t stay motivated. Blurred boundaries between work and home life and lack of collaboration are also key problems influencing well-being.
  • The importance of creating ‘culture’ in remote teams: how it makes a huge difference to employee happiness and how to build trust and a healthy work environment.
  • What employers and managers can do to look after mental well-being and recognising mental health struggles amongst remote staff and colleagues.

Bolton Advice Centre

For advice on Benefits, Housing, Debt, Welfare, Legal, Immigration, Disability and Wellbeing

Bolton Welfare Rights Service 

For advice on benefit claims, appeals and assessments.

Bolton Macmillan Benefits Adviser

This organisation provides help with checking you are receiving the correct income – Applying for social security benefits & tax credits – Appealing against benefit decisions – Issues with your benefit claims such as overpayments – Health costs, such as prescriptions and travel to hospital – Accessing charitable grants – Applying for housing and council tax benefit – Help with means tested and non means tested benefits e.g Benefits for carers and disability benefits – Help to complete forms and apply for benefits – Advise on arrears which may have accrued for rent, council tax, fuel etc – Explain statutory sick pay and employment pay entitlements – Make referrals for independent financial advice – Help with Blue Badge applications

Beat Eating Disorders:

Beat provides helplines for adults and young people offering support and information about eating disorders. These helplines are free to call from all phones.

Anorexia & Bulimia Care

ABC provide on-going care, emotional support and practical guidance for anyone affected by eating disorders, those struggling personally and parents, families and friends.

  • Helpline: 03000 11 12 13


A voluntary organisation supporting teenagers and young adults who are feeling suicidal.

  • Tel: 0800 068 41 41

Students Against Depression

A website for students who are depressed, have a low mood or are having suicidal thoughts. Bullying UK is a website for both children and adults affected by bullying

The Sanctuary

helps people who are struggling to cope – experiencing depression, anxiety, panic attacks or in crisis.  You can call them between 8pm and 6am every night.

  • Tel: 0300 003 7029
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